All-door boarding reduces wait

2005 We started our advocacy for a better transit system

2005 We started our advocacy for a better transit system by sending this photograph to Translink

It took Translink two years to change policies on all-door boarding!

The Straight, Feb. 12.09

Wait times and travel times for bus riders along Broadway are down, thanks to all-door boarding on the busy 99 B-Line route.

That’s according to a staff report on the agenda of the meeting of Vancouver city council’s transportation and traffic committee this Tuesday (February 17).

Transportation engineer Jerry Dobrovolny’s five-page report contains figures derived from TransLink’s automated passengers counters, which detect riders entering and leaving buses.

The counts from the busy stops at Granville, Cambie, and Main streets show that “average dwell time per boarding/alighting” has gone from 5.8 seconds to 4.8 seconds, a reduction of 17 percent from the pre-all-door-boarding period.

The average total trip time—from 6 a.m. to 6 p.m. in both the eastbound and westbound directions—has been reduced by one minute, or three percent, from 38 minutes to 37 minutes.

Dobrovolny notes in the report that 404 interviews with riders, conducted over a seven-day period (May 7 to 13, 2007), indicated a slight improvement in customer satisfaction for that period, compared to the pre-all-door-boarding period.

“Overall, all-door boarding had produced modest but measurable improvements in bus dwell and travel times, and some customer satisfaction measures,” the report states.

The all-door-boarding policy, which allows passengers to board any door of a 99 B-Line bus as long as they have prepaid fares, was introduced at all 99 B-Line stops in June 2007.

After filing a freedom-of-information request, the Straight learned in 2007 that Coast Mountain Bus Company had recorded 20,219 total pass-ups from May 1, 2006, to July 8, 2007.

This figure was the sum total from driver communication reports at all six transit centres—Burnaby, North Vancouver, Port Coquitlam, Richmond, Surrey, and Vancouver—as well as from the community-shuttle service.

During that period, the 98 B-Line fared worst, with 2,049 recorded pass-ups—about 10 percent of the total—and the 99 B-Line was fourth-worst for pass-ups, with 945.

Dobrovolny’s report does not mention pass-ups.

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One Comment on “All-door boarding reduces wait”

  1. Dan Says:

    Maybe it’s the high amount of people that DON’T PAY as well you will notice when the 3 door system is in place, nobody ever goes through the front door. As a passenger i have noticed that and now people are getting away with it on the 3, 20, 135, 10 and people are getting seriously hurt by sneaking through and you have no clue who is getting on your coach when a problem arises.

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